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Technology Change Coordinator
2 months ago
The City of Philadelphia is seeking an experienced IT Change Manager to lead and manage all facets of change management within the Office of Innovation and Technology. This role is crucial in ensuring that modifications to IT systems and infrastructure are executed seamlessly, minimizing any potential disruptions to the organization's operations.
Key Responsibilities- Establish and uphold the ITIL change management framework, ensuring that all IT modifications are thoroughly documented, assessed, sanctioned, and implemented.
- Create detailed change plans that encompass risk evaluations, impact assessments, and communication strategies for all proposed changes.
- Organize regular Change Advisory Board (CAB) meetings to evaluate and authorize changes, ensuring the participation of pertinent stakeholders in the decision-making process.
- Maintain precise and current records of all changes, including requests, approvals, and reviews post-implementation.
- Identify and mitigate potential risks linked to changes, proactively working to reduce service interruptions.
- Facilitate clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
- Monitor adherence to ITIL change management policies and procedures.
- Conduct post-implementation evaluations to determine the success and impact of changes, making necessary adjustments for ongoing improvement.
- Provide training and awareness initiatives for staff to ensure comprehension and compliance with change management processes.
- Develop and report on key performance indicators (KPIs) related to the effectiveness and efficiency of change management.
- A Bachelor's degree in information technology or a related discipline.
- ITIL certification (ITIL Expert or ITIL Master preferred).
- A minimum of 5 years of proven experience in IT change management.
- Strong understanding of ITIL principles and best practices.
- Excellent project management capabilities.
- Analytical thinking and problem-solving aptitude.
- Ability to thrive in a fast-paced and dynamic IT environment.
The City of Philadelphia provides a vibrant work environment, comprehensive health care and benefits, and opportunities for professional growth. Join a passionate team dedicated to making a difference in the community.
