Block Advisors Multi-Unit Team Leader 3

4 weeks ago

Branford, Connecticut, United States H&R Block Full time
Job Summary

As a Block Advisors Multi-Unit Team Leader 3, you will be responsible for leading a team of associates in multiple offices, providing exceptional client service, and driving business growth. This role requires strong leadership and management skills, as well as the ability to work in a fast-paced environment with minimal supervision.

Key Responsibilities

Manage office staffing, operations, and logistics for multiple offices

Build an engaging team environment by training and coaching associates, holding them accountable to execute on Service Standards, and recognizing outstanding associate contributions

Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement

Assist the DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Travel between offices as required

Requirements

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)

About H&R Block

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.

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