Customer Service Representative
4 weeks ago
Customer Service Representative Job Description
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:
- Assisting customers with inquiries, complaints, and policy changes.
- Providing accurate and timely information regarding insurance products and services.
- Processing policy applications, renewals, and cancellations.
- Handling billing and payment inquiries.
- Resolving customer issues and complaints in a professional and efficient manner.
- Collaborating with team members to ensure customer satisfaction.
- Maintaining accurate customer records and updating information as needed.
- Following company policies and procedures to ensure compliance with insurance regulations.
- Staying updated on industry trends and changes in insurance policies.
- Continuously improving knowledge and skills through training and development opportunities.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Basic computer skills and knowledge of insurance software.
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