Customer Service Representative

4 weeks ago


Springfield, United States State Farm Insurance Full time

Customer Service Representative Job Description

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:

  • Assisting customers with inquiries, complaints, and policy changes.
  • Providing accurate and timely information regarding insurance products and services.
  • Processing policy applications, renewals, and cancellations.
  • Handling billing and payment inquiries.
  • Resolving customer issues and complaints in a professional and efficient manner.
  • Collaborating with team members to ensure customer satisfaction.
  • Maintaining accurate customer records and updating information as needed.
  • Following company policies and procedures to ensure compliance with insurance regulations.
  • Staying updated on industry trends and changes in insurance policies.
  • Continuously improving knowledge and skills through training and development opportunities.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Basic computer skills and knowledge of insurance software.


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