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Retail Operations Manager

2 months ago

Santa Clara, California, United States Express & Bonobos Full time
{"title": "Retail Operations Manager", "content": "About Express & Bonobos

Express & Bonobos is a Direct-to-Consumer platform operating in the United States. Our mission is to provide style, quality, and value to our customers. We are committed to creating a great in-store shopping experience for our retail customers.

Job Summary

We are seeking a Retail Operations Manager to support our store operations, recruiting, management, training, and sales functions. The successful candidate will drive productivity, compliance with company policies, and create a positive in-store experience for our customers.

Key Responsibilities
  • Attract, hire, develop, inspire, and retain top talent.
  • Support an environment that encourages an exceptionally high level of store morale.
  • Focus all store associates on creating an environment built on teamwork and inspiring a \"one team\" mentality.
  • Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent.
  • Identify high performing store associates and assist in their growth.
  • Develop and maximize the success of store associates to achieve sales potential and customer experience.
  • Attract and hire store associates, up to and including Sales Leaders.
  • Analyze the business and execute/communicate clear action plans that optimize results.
  • Manage all aspects of daily store operations.
  • Ensure all store associates have clarity on goals and action plans.
  • Provide feedback to help support the creation of clear action plans that optimize results.
  • Manage and delegate workload and ensure execution of plans and strategies across the store.
  • Maintain adherence to Company Policies and ensure the safety of store associates and Customers.
  • Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
  • Optimize sales/operations opportunity by leading the associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.
  • With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time.
  • Support and develop a store environment focused on consistently delivering a great in-store customer experience.
  • Resolve customer complaints to a positive outcome. Determine the source of issues and take initiative to identify and resolve.
  • Lead consistent focus on delivering a great customer experience.
  • Create a culture of proactive customer engagement to exceed our customer\'s expectations.
  • Drive loyalty and credit card acquisition through an engaged store team.
  • Create a positive in-store experience through visual standards.
Requirements
  • Education: High School or Equivalent.
  • Years of Experience: 3-5 of relevant job experience.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates\' health and long-term financial security including:

  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range

$34.40

Closing

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say \"Associate Relations\" or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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