Valet Operations Manager

4 weeks ago

Santa Clara, California, United States LAZ Parking California, LLC Full time
Job Title: Valet Manager

LAZ Parking California, LLC is seeking a highly skilled and experienced Valet Manager to oversee the facilities and provide exceptional customer service at our Santa Clara/Westfield Mall locations.

Key Responsibilities:
  • Manage the daily operations of the valet team, ensuring smooth and outstanding guest service.
  • Lead, inspire, and nurture a team of valets to consistently surpass expectations.
  • Implement and complete projects, programs, and initiatives to enhance the success of our valet services.
  • Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and our clients.
Requirements:
  • 3+ years of parking management experience.
  • Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
  • Valid driver's license required.
  • Previous experience working in a fast-paced environment with high customer expectations.
  • Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
Benefits:
  • Competitive salary range: $75-80k.
  • Up to 10% discretionary bonus.
  • Growth opportunities.
  • Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately.
  • Paid training.
Additional Benefits:
  • 401(k) with Employer Match.
  • Medical, dental, vision - 3 plan options.
Why Join LAZ Parking?

We are a PEOPLE FIRST company, committed to creating opportunities for our employees and value for our clients. Our mission is to be the best in the industry, and we're looking for talented individuals like you to join our team.

As a Valet Manager, you will be essential in managing the daily operations of our valet team, guaranteeing smooth and outstanding guest service while consistently surpassing expectations. Your duties will include leading, inspiring, and nurturing a team of valets, maintaining top-tier service standards, and enhancing the success of our valet services.

Product:

  • Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and internal service metrics.
  • Responsible for cultivating client relationships and business retention.
  • Implement and complete other projects, programs, and initiatives that may arise from the operation.
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Profit:
  • Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
  • Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
  • Responsible for ensuring data is entered daily and accurately.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
  • Daily, weekly, monthly, and annual financial and operational reports as required.
  • Monitor, review, and analyze the market rate structures.
  • Possess the ability to collaborate with retailers and restaurants to sell validations and drive revenue results.
Education:
  • Bachelor's Degree or equivalent work experience desired.
Experience:
  • 3+ years Parking Management experience.
  • Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
  • Valid driver's license required.
  • Previous experience working in fast-paced environment with high customer expectations.
  • Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.
Skills:
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Excellent teambuilding and interpersonal skills.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.
Schedule:
  • Alternating days based on operational peak times, with three closing shifts and two morning shifts, rotating each week.
Physical Demands:
  • Willingness to work in the elements - heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability to bend, stoop, squat and lift frequently throughout a shift.

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