Medical Office Coordinator

4 weeks ago


Clinton, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) is seeking a skilled Patient Service Representative to join our team. In this role, you will provide administrative support for patient service functions, ensuring seamless check-out operations for our physician practice.

You will be responsible for collecting and processing encounter form data, totaling outstanding balances and payments, and balancing work and computer records at the end of each day.

This is an excellent opportunity to work in a dynamic medical office environment, collaborating with patients, physicians, and other care team members to deliver exceptional patient care.

Key Responsibilities
  • Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • Answer telephone calls and route accordingly.
  • Receive and record changes in patient information.
  • Demonstrate familiarity with insurance procedures and knowledge of participating plans.
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
  • Schedule appointments for return visits and end-of-day procedures and balancing.
  • Compile data for billing personnel.
  • Develop A-I-D-E-T fundamentals of communication.
  • Attend meetings as required and participate on committees as directed.
  • Collaborate with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
  • Follow policies, procedures, and safety standards, complete required education assignments annually, and work towards achieving goals and objectives.

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