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Team Manager

2 months ago

Tampa, Florida, United States Jenis Splendid Ice Creams LLC. Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Jeni's Splendid Ice Creams LLC. As a Team Leader, you will be responsible for leading shifts, managing customer service, and ensuring the overall success of our scoop shop.

Key Responsibilities
  • Lead Shifts: Supervise and motivate team members to provide exceptional customer service and maintain a clean and safe work environment.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide a positive experience for every customer.
  • Inventory Management: Monitor and manage inventory levels, including ice cream, supplies, and equipment.
  • Team Development: Train and develop team members to improve their skills and knowledge.
  • Store Maintenance: Maintain the appearance and cleanliness of the store, including the display cases, floors, and restrooms.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a strong track record of success.
  • Customer Service: Excellent customer service skills, with the ability to resolve conflicts and provide a positive experience.
  • Communication: Strong communication skills, with the ability to effectively communicate with team members, customers, and management.
  • Teamwork: Ability to work effectively in a team environment, with a strong sense of collaboration and camaraderie.
  • Adaptability: Ability to adapt to changing situations and priorities, with a strong sense of flexibility and resilience.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Access to benefits, including health insurance, paid time off, and retirement savings.
  • Professional Development: Opportunities for professional development and growth, including training and education.
  • Team Environment: Collaborative and supportive team environment, with a strong sense of camaraderie and shared values.