Group Leader

2 weeks ago

Schenectady, New York, United States CSL Plasma Full time
Job Description Summary

As a Group Leader at CSL Plasma, you will be responsible for training and coaching the reception staff to ensure efficient donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer donors, as well as possessing a general knowledge of the plasma pheresis operation.

Key Responsibilities
  • Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOP).
  • Perform health screening procedures, including assessing self-administered health history, answering basic medical questions, and referring donors to medical staff when appropriate.
  • Educate new donors on the use of therapeutic products made from donated plasma and explain the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
  • Ensure that all donors' questions are answered timely, accurately, and professionally.
  • Maximize donor flow by allocating staff and resources to appropriate center areas or tasks.
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP) and resolve calibration issues.
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
  • Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in a health care or plasma collection environment.
  • Must be able to perform basic math calculations.
Working Conditions
  • Ability to make decisions that have a moderate impact on the immediate work unit.
  • Understands, remembers, and communicates routine, factual information.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of the time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

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