Healthcare Leader

2 months ago

Schenectady, New York, United States MVP Health Care Full time
About the Role

We are seeking a highly motivated and experienced Leader Outreach Staff to join our team at MVP Health Care. As a key member of our organization, you will be responsible for leading our outreach and promotion efforts to individuals and community groups from our target market.

Key Responsibilities
  • Supervise a diverse team of Outreach Representatives and Individual Product Advisors
  • Oversee outreach and promotion of MVP lines of business to individuals and community groups
  • Conduct regularly scheduled team meetings with staff
  • Complete outreach site schedule and ensure it is updated and entered into Bookings scheduling program on a timely basis
  • Facilitate and participate in all meetings scheduled for the Retail Outreach team
  • Track and interpret membership enrollment and engagement data in CRM (Dynamics 365) for assigned territories
  • Review electronic applications in CRM (Dynamics 365) to ensure the integrity and quality of the enrollment process
  • Communicate with Leader, Field Operations to identify Individual Product Advisors and Outreach Representatives who may require additional follow-up and other training
  • Lead enrollment process to ensure staff is meeting assigned enrollment goals
  • Complete monthly, quarterly, probationary, and annual staff performance appraisals
  • Develop and maintain relationships with community-based organizations & provider partners
  • Ensure enrollment sites compliance with NYSOH and MVP's guidelines
  • Provide Weekly & Monthly Field Outreach Reports to Leader, Field Operations
Requirements
  • Bachelor's degree with six years' work experience or H.S. Diploma or Equivalent; plus 8 years' work experience
  • 3 years of supervisory/leadership skills
  • Availability to work full-time, virtual with travel within Capital District OR North Country
  • Excellent written communication and interpersonal skills with ability to communicate with multiple audiences including internal and external customers
  • Self-motivated, organized problem solver with an ability to inspire, lead, and work in a team-based environment
  • Understanding of ethnic/cultural differences
  • Familiarity with service area and sensitivity to Government Programs target market
  • Access to reliable transportation is required
  • Physical Demands - some lifting/transporting of heavy materials up to 20 lbs. (brochures, equipment etc.) might be required
Preferred Skills
  • Experience in a Managed care retail setting
  • NYSOH Marketplace facilitated enroller certification preferred (will need to be obtained within first 90 days of employment)
  • NY Health Insurance License preferred (will need to be obtained within first 90 days of employment)
  • Excellent presentation and communication skills
  • Bilingual ability desirable (Spanish preferred)
About MVP Health Care

We are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We are an Affirmative Action/Equal Employment Opportunity (EEO) employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis.

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