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Restaurant Operations Manager

4 weeks ago

Cincinnati, Ohio, United States FUSIAN Full time
Job Overview

FUSIAN is a family-owned and operated business with a mission to connect with people through collaboration, culture, and cuisine. We are driven by our 5 core values: Kaizen, doing the right thing, passion for product, delivering the wow, and playing to win.

As a Shift Manager at FUSIAN, you will provide daily communication to reinforce top priorities of the day and week. You will run detail-oriented shifts overseeing food quality, hospitality, and overall team member and customer satisfaction.

This is your chance to further develop and enhance your leadership abilities as an asset to our team. You'll work directly with your AGM, GM, and Team Members to ensure effective work practices at FUSIAN.

Key Responsibilities
  • Provide exceptional customer service to every guest
  • Maintain cleanliness of the restaurant, including the serving line, dining room, restrooms, storage areas, etc.
  • Maintain full awareness of the menu, including ingredients, assembly, sides, and drinks
  • Maintain FUSIAN's high-quality food safety standards by adhering to all recipes and procedures
  • Be a leader who remains calm under pressure and can make efficient decisions for the restaurant in a fast-paced environment
  • Hold your Team accountable to ensure all policies and standards within the restaurant are being upheld
  • Coach and mentor all Team Members, pushing each individual to perform at their highest ability
  • Ability to manage individuals of all ages and personalities
Requirements
  • A positive go-getter attitude with an open mind and a willingness to learn
  • Previous shift lead/management experience preferred, but not required
  • A passion for providing genuine hospitality and service while working with unique individuals
  • Attention to detail and the desire to always do the right thing
  • The ability to troubleshoot and remain calm under pressure without compromising brand standards
  • Previous Restaurant, Food & Beverage, or Customer Service experience preferred
  • Ability to develop and train team members to help their personal and professional growth by career-pathing with our brand
What We Offer
  • Flexible scheduling (off on all major holidays)
  • Ability to earn extra via tip share
  • Opportunity for advancement and pay increases through achieving results
  • Defined growth plan for future employment opportunities
  • Vision, dental, and healthcare benefits for FT hours (30+ hrs avg/week worked)
  • Employee meals (up to $15/every shift ran)
  • Free FUSIAN swag
  • An inclusive and collaborative culture where you can feel good about what you do and the product we serve