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Customer Service Representative

2 months ago

Greenville, South Carolina, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences that drive customer satisfaction and loyalty.

Key Responsibilities
  • Provide positive customer experiences through effective communication, issue resolution, and service delivery.
  • Communicate with internal and external customers to understand their needs and provide tailored solutions.
  • Initiate new services, answer questions, and resolve issues in a professional and timely manner.
  • Interact with customers to schedule services, provide pricing information, and resolve billing inquiries.
  • Enter service-related notes in our system software and maintain accurate customer records.
  • Provide general marketing information to prospects and customers as requested.
  • Conduct follow-up telephone calls to ensure customer satisfaction and resolve any outstanding issues.
Perks and Benefits
  • Competitive pay with bonus opportunities.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Company-paid life and AD&D insurance.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid time off and holidays.
  • Employee discounts.
  • Tuition reimbursement.
  • Dependent scholarship awards.
  • Opportunities for professional growth and advancement.
About HomeTeam Pest Defense

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We pride ourselves on our commitment to customer satisfaction, quality service, and industry-leading technology. Our team is dedicated to delivering exceptional results and building long-term relationships with our customers.

Qualifications
  • 1 year of previous customer service experience.
  • Entry-level customer service skills and techniques.
  • Basic understanding of computers and software applications.
  • Ability to work in a fast-paced environment and meet physical job requirements.