Rider Support Specialist

2 weeks ago


Phoenix, Arizona, United States Cognizant North America Full time
About the Role

We are seeking a highly skilled and motivated Rider Support Specialist to join our team at Cognizant North America. As a key member of our Rider Support team, you will play a critical role in ensuring our customers have an exceptional experience with our autonomous vehicles.

Key Responsibilities
  • Provide exceptional customer service to our riders via phone, chat, and email.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with emergency response teams to address urgent and emergency situations.
  • Stay up-to-date with the latest self-driving technology and provide expert guidance to our customers.
  • Meet internal metrics for quality, performance, and shift adherence.
Requirements
  • High school graduate or equivalent, Bachelor's degree preferred.
  • 1 year experience in a fast-paced call center environment.
  • Excellent interpersonal and communication skills.
  • Ability to remain calm and composed under pressure.
  • Quality focus and excellent documentation skills.
What We Offer

At Cognizant North America, we offer a competitive compensation package, including excellent benefits, great work-life balance, and opportunities for professional growth and development.

We are an inclusive environment that values diversity and is committed to creating a workplace where everyone feels valued and respected.



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