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Family Support Case Manager

2 months ago

Somerset, Kentucky, United States Volunteers of America Mid-States Full time
POSITION TITLE:
Targeted Case Manager

LOCATION:
Pulaski, KY

STATUS:
Full Time, Hourly, Non-Exempt

PROGRAM:
Family Recovery Program

REPORTS TO:
Clinical Coordinator

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization dedicated to fostering positive change in the lives of individuals and communities through a commitment to service.

We provide essential housing solutions for families, veterans, and low-income seniors.

Our organization also offers care and support for individuals with developmental disabilities, promoting accountability through restorative justice, as well as free HIV testing and education.

Since its inception in 1896, Volunteers of America has been driven by a mission to serve others.

Today, our team consists of dedicated professionals who strive to create meaningful change and build vibrant communities.

Flexibility, collaboration, and enjoyment are key reasons our employees take pride in their work at VOA. We offer a comprehensive benefits package to eligible employees.

BENEFITS:

Volunteers of America Mid-States provides a robust benefits package that supports a healthy work-life balance, including:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
DE&I Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The primary responsibility of the Targeted Case Manager is to deliver case management services to families engaged in the Family Recovery Program.

The Case Manager will assist individuals and families in accessing necessary housing, medical, social, educational, and other identified services.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

A Bachelor's degree in a behavioral science field (including psychology, sociology, social work, family studies, human services, counseling, or another approved human service degree).

A minimum of one (1) year of full-time experience working directly with adolescents or adults in a human service environment; preferably in the Substance Use field; (2) successful completion of case management training approved by the Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities (KBHDID) and completion of recertification requirements approved by KBHDID every three years.

(3) knowledge and skills in case management, crisis counseling, community resources, advocacy, problem-solving, critical thinking, communication, mental health, substance use, and documentation.

A Master's degree in a behavioral science is preferred.

RESPONSIBILITIES:

1 Provide case management services tailored to the specific needs of individuals and families. Some services may be delivered in the home of the individual or family.

2 Conduct thorough assessments and reassessments to identify the need for housing, medical, social, educational, and other services.

3 Create a personalized case plan for each individual and/or family based on the assessment. The plan will outline the goals and activities addressing housing, medical, social, educational, and other identified services.
4 Refer individuals and/or families to appropriate services based on the assessment. This may include scheduling appointments and ensuring transportation is arranged for those appointments.
5 Monitor and follow up on the goals and activities established in the case plan. This may involve follow-up with the individual, family members, and other service providers. Update the case plan as necessary.
6 Identify community resources and cultivate collaborative relationships with other social service providers.
7 Accurately represent agency programs, policies, and procedures within the community and with other social service agencies.
8 Maintain precise case records, including proper documentation of all interactions with clients.
9 Ensure all documentation adheres to KY Medicaid and accreditation standards.
10 Conduct Life Skills classes for identified individuals in need of this service.
11 Participate in weekly case conferencing and provide updates on all assigned individuals and/or families.
12 Engage in bi-monthly supervision with the TCM billing Supervisor.
13 Attend monthly staff meetings and lead training sessions/discussions as assigned.
14 Complete the annually required 10-hour SUD training to maintain specialty certifications.
15 Uphold certification requirements for TCM as per Kentucky Board regulations.
16 Assist with special projects as assigned.
17 Support reporting requirements as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.