Guest Services Associate
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, consider joining our team as a Guest Services Associate at the Bitterroot River Inn. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process. Ideal candidates will thrive in a dynamic environment and appreciate flexible part-time work opportunities.
Compensation:$14.50 hourly
Key Responsibilities:- Maintain accurate and up-to-date guest information through regular bookkeeping tasks.
- Welcome and register guests, facilitating their check-in and check-out, while providing room keys and recording payment details.
- Handle incoming inquiries via phone, online, and in-person regarding room availability, rates, amenities, and special requests.
- Collaborate with housekeeping to ensure guest rooms are prepared and ready for arrivals.
- Address and resolve customer concerns in a professional manner.
- Strong organizational, time management, and customer service skills.
- High school diploma, GED, or equivalent required.
- Ability to handle phone calls and manage stressful situations effectively.
- Preferred: 1+ year of experience in the hospitality industry or a related field.
The Bitterroot River Inn is recognized as the top lodging facility in the Bitterroot Valley, dedicated to providing a clean and welcoming environment for our guests. As part of our team, you will be employed by a leading management company that values integrity and a supportive workplace.
Our Commitment to Employees:
- Integrity in all our actions.
- A safe and healthy work environment.
- Commitment to doing what is right.
- A drama-free workplace culture.
- Fair rewards for employee contributions.
- Opportunities for personal and professional growth.
- Encouragement of open and honest communication.
- Care for our employees, their families, and the community.
- Additional perks and bonuses available.
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