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Account Manager, Membership Services

2 months ago

Chicago, Illinois, United States AEG Full time
Job Overview

Chicago Fire Football Club, a leading sports organization, is seeking a highly motivated and results-driven Account Manager, Membership Services to join our team. As a key member of our Membership Services department, you will be responsible for driving revenue growth, building strong relationships with membership holders, and delivering exceptional customer experiences.

Key Responsibilities
  • Account Management: Retain and grow a defined portfolio of membership accounts, ensuring high levels of customer satisfaction and loyalty.
  • Revenue Growth: Identify and pursue additional revenue opportunities through targeted sales efforts, including add-on membership sales, seat upgrades, and referrals.
  • Prospect New Opportunities: Maximize annual revenue goals by executing new sales calls and developing strategic relationships with potential clients.
  • Sales Metrics: Consistently meet or exceed established sales metrics, including calls, talk time, referrals, and appointments.
  • Relationship Building: Foster strong, long-term relationships with membership holders through proactive communication, including regular updates, special offers, and personalized interactions.
  • Fan Experience: Collaborate with cross-functional teams to ensure seamless execution of fan experiences on match days, including ticketing, hospitality, and customer service.
  • Product Knowledge: Stay up-to-date on all team happenings, events, member benefits, and stadium details to effectively communicate value to membership holders.
  • CRM Management: Maintain accurate and complete customer and account data in our CRM system.
  • Exceptional Service: Develop a deep understanding of our products and services to deliver tailored solutions that meet the unique needs of our membership holders.
Requirements
  • 1-2 years of sales or customer service experience in a fast-paced, dynamic environment.
  • Strong understanding of customer support, relationship management, upselling, and client retention principles.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with diverse stakeholders.
  • Willingness to learn and adapt in a rapidly changing environment.
  • Ability to work non-traditional hours, including evenings, weekends, and holidays, as needed.
Preferred Qualifications
  • Bachelor's degree in sports management, business administration, or a related field.
  • Experience in sports sales, customer service, or a related field.
  • Spanish language fluency.
  • Familiarity with CRM systems, such as Salesforce.