Guest Services Coordinator

2 weeks ago


London, Kentucky, United States Miss Toyas Southern Kitchen Laurel Full time
Position Overview

The Guest Services Coordinator plays a crucial role in ensuring a welcoming atmosphere for all patrons at Miss Toyas Southern Kitchen Laurel. This position requires a dedicated individual who excels in customer interaction and operational efficiency.

Key Responsibilities
  • Punctuality and Presentation: Arrives on time for shifts, adhering to the dress code and maintaining a professional appearance.
  • Hygiene Standards: Upholds high standards of personal cleanliness and hygiene throughout the workday.
  • Staff Coordination: Collaborates with the Manager-on-Duty to assign tasks to servers, assistants, and bar staff.
  • Table Management: Prepares and updates the seating chart to reflect current assignments.
  • Opening Duties: Efficiently completes all necessary opening tasks to ensure smooth operations.
  • Reservation Management: Assists in organizing reservations and assigning guests to appropriate tables and servers.
  • Phone Etiquette: Answers phone calls in a courteous manner, accurately taking reservations.
  • Guest Reception: Greets guests upon arrival and directs them to their designated areas.
  • Flow Control: Manages the seating process to optimize guest flow and minimize wait times.
  • Wait Time Management: Provides accurate wait time estimates and maintains the waiting list effectively.
  • Issue Reporting: Alerts the Manager-on-Duty of any delays in service.
  • Host Stand Maintenance: Keeps the hostess stand and lobby area clean and organized.
  • Safety Compliance: Enforces social distancing and safety protocols in waiting areas.
  • Guest Feedback: Communicates any guest concerns to the Manager-on-Duty promptly.
  • Farewell Engagement: Bids farewell to guests, encouraging their return visits.
  • Take Out Coordination: Manages Take Out and Delivery orders, ensuring accuracy and efficiency.
  • Payment Processing: Handles payments for Take Out orders, ensuring proper checks and coordination.
  • Complaint Resolution: Addresses and resolves any complaints from Take Out guests effectively.
  • Closing Duties: Completes all closing responsibilities in a timely manner.
  • Safety Guidelines: Adheres to all safety and sanitation protocols.
  • Team Support: Assists other Front-of-House staff as needed.
  • Training Compliance: Follows all procedures outlined in the employee training materials.
  • Additional Responsibilities: Performs other tasks as assigned by management.


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