Technical Support Analyst for Life Insurance Products
3 weeks ago
As a Technical Support Analyst for Life Insurance Products, you will play a crucial role in ensuring the implementation of products and pricing recommendations meets key objectives. This includes designing, coding, and testing administrative platforms, illustration tools, and other support tools.
Key Responsibilities- Assist with product implementation on FBL administrative systems to guarantee seamless operations.
- Ensure compliance with laws and regulations by drafting policy process requirements and implementing accurate administrative calculations and illustration projections.
- Contribute to administrative efforts by inputting system tables and specifications, developing administrative rules and procedures, and handling complex situations.
- Assist with new business and enforce product implementation on FBL illustration systems. Contribute to marketing efforts by responding to special agent requests, providing input and advice on marketing services, and helping maintain accurate rate books and reference manuals.
- Prepare monthly life and annuity product reports and conduct conversion studies for use in setting pricing assumptions. Assist in the completion of industry surveys and serve as a resource to produce ad-hoc reports as needed.
- Actively participate in basic implementations of competitive products by documenting and defining administrative requirements, testing values, participating in implementation teams, recommending new processes, and revising/automating current processes.
- Respond to and resolve basic special/manual customer service requests according to FBL Financial Group, Inc., policies in a prompt, efficient, and courteous manner for external customers, departmental staff, and other FBL personnel.
- Bachelor's degree in actuarial science, mathematics, computer science, finance, or a related field/equivalent experience required. 2+ years of relevant experience preferred.
- Desire to pursue LOMA exam process preferred.
- Excellent Excel/VBA skills are required.
- Basic understanding of life insurance and annuity product knowledge preferred.
- Experience in a life product development or implementation setting preferred.
- Ability to work in a project-based environment, being collaborative and team-focused.
- Excellent communication skills and comfort sharing information in a group setting.
- Strong analytical skills and ability to solve non-routine and complex problems required.
- Coding and complex math skills.
- Exposure to life illustration and/or administrative systems is a plus.
- Superior prioritization and organizational skills required.
- Strong oral and written communication skills.
- Must be willing to work from our office in West Des Moines, Iowa.
We offer an enhanced 401(k) plan with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. You'll also enjoy paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and consideration for a hybrid work arrangement.
The estimated annual salary for this position is $85,000 - $110,000 depending on experience, plus comprehensive benefits package.
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