Business Operations Manager

5 days ago

Township of Bernards, New Jersey, United States The Learning Experience #124 Full time
Job Title: Assistant Director

At The Learning Experience #124, we are seeking an experienced and dynamic Assistant Director to join our team. As a key member of our leadership team, you will be responsible for driving the financial and operational performance of our center.

Key Responsibilities:Business Operations and People Leadership
  • Develop and implement strategies to drive financial performance and productivity across all operational aspects of the center.
  • Analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy.
  • Lead the hiring process for outstanding talent and ensure the center is fully staffed with high-performing teachers.
  • Effectively manage labor, approving final work schedules to ensure appropriate ratios are maintained.
  • Forecast future enrollment based on annual graduation rates.
  • Process payroll, ensuring the accuracy of timekeeping systems.
  • Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
  • Manage vendor relationships, organizing facilities maintenance and technology support.
  • Ensure accurate and precise parent billings, account receivables, and collections.
Customer Engagement
  • Execute marketing brand campaigns within the center and implement local marketing activities.
  • Oversee the Work and Family program, building new relationships with community and business leaders.
  • Effectively use social media channels for parent engagement and retention.
  • Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
  • Lead tours, highlighting key features of our brand and the center, and maintain strong connections with potential customers.
  • Maintain a strong understanding of childcare offerings within the community.
  • Coordinate the registration process and maintain customer and employee information in center systems.
  • Responsible for communications to families, including billing and newsletters.
  • Plan and manage the budget for "parent pleasers".
Qualifications:
  • 3+ years' experience in retail/store management, with cross-industry experience welcome.
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
  • Ability to leverage data to understand the business and make decisions.
  • Bachelor's degree preferred.

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