Customer Service Representative

2 weeks ago


Tempe, Arizona, United States Northern Trust Corporation Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our Banking Operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Manage a high volume of inbound and outbound calls, providing accurate and timely information to clients.
  • Log all client inquiries and issues in our CRM database, ensuring that all information is up-to-date and accurate.
  • Maintain a high level of knowledge and expertise in our banking products and services, staying up-to-date with industry developments and trends.
  • Work effectively as a team member, collaborating with colleagues to achieve common goals and objectives.
  • Develop and maintain strong relationships with clients, providing them with exceptional service and support.

Requirements

  • Previous experience in a customer-facing role, preferably in the banking or financial services industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High level of computer literacy, with proficiency in CRM systems and other banking software.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.

About Northern Trust

Northern Trust is a leading global financial institution, committed to providing exceptional service and support to our clients. We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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