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Housekeeping Operations Manager

2 months ago

New Haven, Connecticut, United States New Haven Hotel Full time
Job Summary:

The Quality Control Attendant is responsible for ensuring the cleanliness and maintenance of hotel rooms and common areas. This role requires a high level of attention to detail and the ability to work independently.

Responsibilities:
  • Qualifications:
    • A high school diploma or equivalent is required, with at least 2 years of experience in a hotel or related field.
    • College coursework in a related field is helpful.
    • Previous supervisory experience is preferred.
  • Job Responsibilities:
    • Approach all interactions with guests and colleagues in a friendly and service-oriented manner.
    • Maintain regular attendance and adhere to hotel standards.
    • Ensure a clean and organized work environment.
    • Conduct regular inspections of hotel rooms and common areas to ensure they meet hotel standards.
    • Identify and report any maintenance or repair issues to the maintenance team.
    • Assist with daily paperwork and administrative tasks as needed.
    • Develop and implement procedures to improve hotel operations and guest satisfaction.
    • Collaborate with the maintenance team to ensure that all equipment and facilities are in good working order.
    • Communicate effectively with guests and colleagues to resolve any issues or concerns.
    • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of experience in a hotel or related field.
  • College coursework in a related field helpful.
  • Previous supervisory experience preferred.