Community Operations Manager

1 week ago


New Haven, Connecticut, United States Regus Management Group, LLC Full time
About the Role

We are seeking a highly skilled and experienced Community Manager to join our team at Regus Management Group, LLC. As a Community Manager, you will be responsible for the smooth operation of our center, ensuring that our members receive exceptional service and have a great working environment.

Key Responsibilities
  • Manage the day-to-day operations of the center, including customer service, sales support, and team management.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Lead a team of Community Associates to ensure excellent customer service and a positive member experience.
  • Collaborate with the sales team to drive business growth and increase revenue.
  • Monitor and control expenses to ensure the center operates within budget.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements
  • 3+ years of experience in customer service, sales, or operations management.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficient in MS Office and other basic IT equipment.
What We Offer
  • Competitive total compensation package.
  • Work-life balance (no standard nights/weekends).
  • Generous paid time off plans (sick and vacation).
  • 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
  • Competitive 401K Program, with a Company match.
  • Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well).
  • A quarterly bonus plan program, plus an hourly rate of $25.00.
  • A bright and inspiring work environment.
  • Training and development opportunities aligned with great career path opportunities.


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