Agricultural Service Coordinator

7 days ago


Sauk City, Wisconsin, United States McFarlane's Full time
Job Summary

We are seeking a highly skilled and organized individual to join our Ag Service Department as a Service Writer. In this role, you will be responsible for planning and coordinating tasks to ensure the efficient operation of our service department.

Key Responsibilities
  • Facilitate service activities, programs, and projects to meet established specifications, schedules, and budgets.
  • Coordinate interdepartmental functions to minimize delays and ensure seamless communication.
  • Meet with departmental members regularly to review project status and plan future actions.
Specific Duties
  • Verify customer information is current in the system and on all work orders.
  • Provide exceptional customer service, ensuring customer needs are met and completed in a timely fashion.
  • Accurately provide ag service estimates and detail work orders using mechanic information.
  • Maintain the overall cleanliness of the service desk area.
  • Support functions for time/job recording and collection of payment for work performed.
  • Perform additional duties as requested and maintain regular scheduled attendance.
Requirements
  1. Prefer a two-year technical degree in an agricultural equipment or diesel service-related field.
  2. Four years of prior experience working as a technician, preferred.
  3. Previous Service Writing experience.
  4. Strong customer service skills and familiarity with engine service-related processes and materials.
  5. Excellent written and verbal communication skills, as well as strong problem-solving and analysis skills.
  6. Bilingual in English and Spanish, preferred.
Safety and Physical Requirements

This position requires occasional sitting, walking through the service shop, talking, and hearing. The employee must be able to lift up to 50 pounds and have specific vision abilities, including close vision and distance vision.

McFarlane's offers a competitive benefits package, including health, dental, vision, life, and disability insurances, 401(k) with match, Paid Time Off, Health Savings Account, Paid Training Opportunities, and more.



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