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Regional Claims Analyst
2 months ago
We are seeking a highly skilled Regional Claims Analyst to join our team at Brink's. As a Regional Claims Analyst, you will be responsible for investigating reconciliation discrepancies to reduce claim settlements and increase customer satisfaction.
Key Responsibilities:- Monitor case and claim data for branches in your region to identify trends and areas for improvement.
- Drive improvement by communicating with branches and escalating issues as needed to ensure timely resolution.
- Provide guidance and support to branch staff responsible for case and claims responses.
- Collaborate with National VA to resolve complex out-of-balance situations.
- Partner with branch management to conduct root cause reviews and implement countermeasures to reduce high case and claims volumes.
- Conduct proactive branch audits to ensure adherence to procedures and identify areas for improvement.
- Review and resolve high-dollar variances in a timely manner.
- Communicate with branches and security to identify unusual trends in variances and recommend corrective actions.
- Support customer escalations by providing guidance and support to branch staff.
- Identify and resolve cases and claims with branches within your region to drive down risk and claims.
- Ensure all vaults and inventories are in balance daily and escalate issues to the VA team as needed.
- Escalate unresolved claims to the assigned Variance Analyst within 25 days.
- Understand end-to-end operational processes to identify areas for improvement and reduce balancing issues.
- Run monthly and quarterly reports for district and branch leadership.
- Minimum 3 years of experience in the ATM industry, servicing, residual balancing, or network settlement.
- Minimum 3 years of experience investigating and resolving claims differences.
- Minimum 3 years of experience in a finance role.
- Minimum 2 years of experience working with Microsoft Office products (Excel, Word, and PowerPoint).
- Brinks Bronze Lean Certification (for internal candidates).
- Willingness to travel on an as-needed basis to other branches within the region.
- Knowledge of ATM reconciliation procedures.
- Demonstrated computer literacy with proficiency in Access DB, BAMS, and iCash.
- Strong consultative, analytical, and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to prioritize and handle multiple projects, tasks, and opportunities simultaneously.
- Ability to work independently and collaboratively across teams.
- Detail-oriented and strong organizational skills.
- Sense of urgency and ability to multitask.
Brink's is the global leader in security and logistics services, trusted by banks, financial institutions, and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud.
