Global Logistics Distribution Customer Service Specialist
4 weeks ago
We are seeking a highly skilled and detail-oriented Global Logistics Distribution Customer Service Agent to join our team at Expeditors. As a key member of our logistics team, you will be responsible for ensuring accurate and timely data entry, generating operational reports, and coordinating special shipping requests.
Key Responsibilities- Ensure accurate and timely data entry into Distribution Management Systems.
- Generate daily operational reports and related paperwork.
- Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.
- Rate domestic transportation bills and coordinate special shipping requests.
- Trace orders and notify customers of activity concerning their order.
- Ensure accurate and timely client and vendor billing.
- Maintain damage records and backorder logs.
- Perform cycle counts as needed and input all receipts, putaways, moves, picks, shipments, and cycle counts.
- Communicate effectively with customers and provide warehouse staff with necessary documents and information.
- Report customer feedback to management and provide support to warehouse staff.
- Contribute to maintaining strong relationships with vendors and provide support with other miscellaneous projects.
- Bachelor's degree or 4 years related experience and/or training.
- Ability to define, develop, and document business processes and procedures.
- Effective interpersonal skills and experience with MS Windows, MS Office Products.
- Excellent Microsoft Excel skills and special requirements include excellent work habits.
- Paid Vacation, Holiday, Sick Time.
- Health Plan: Medical.
- Life Insurance.
- Employee Stock Purchase Plan.
- Training and Personnel Development Program.
- Growth opportunities within the company.
- Employee Referral Program Bonus.
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Edison, New Jersey, United States Expeditors Full timeJob SummaryAs a Global Logistics Distribution Customer Service Agent at Expeditors, you will play a critical role in ensuring the smooth operation of our global supply chain management services. Your primary responsibility will be to provide exceptional customer service to our clients, ensuring that their needs are met in a timely and efficient manner.Key...
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