Monitoring Solutions Operations Manager

4 days ago


Tyler, Texas, United States Recovery Monitoring Solutions LLC Full time
Job Description

We are seeking an experienced Field Services Manager to join our team at Recovery Monitoring Solutions LLC. As a key member of our operations team, you will be responsible for managing field installations, providing customer support, and ensuring the smooth operation of our monitoring services.

Estimated Salary: $62,500 per year

Recovery Monitoring Solutions LLC is a leading provider of treatment and offender monitoring services. Our company is committed to providing high-quality services to our clients, and we are looking for someone who shares our vision.

Responsibilities:

  • Manage field installations and deactivations of technology devices
  • Provide prompt and thorough customer service to participants, supervision officers, and senior court/county officials
  • Process incoming/outgoing calls with company personnel, referring agencies, and clients
  • Perform device maintenance and troubleshoot equipment abnormalities
  • Schedule and conduct follow-up appointments with courts and agencies
  • Document all pertinent information electronically in our monitoring system database
  • Maintain cleanliness of inactive equipment

Requirements:

  • One (1) year of experience in the fields of criminal justice or customer service preferred
  • Good MVR (motor vehicle report) and up-to-date driver's license required
  • Bachelor's degree in a related field or equivalent experience


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