Monitoring Solutions Operations Manager
4 days ago
We are seeking an experienced Field Services Manager to join our team at Recovery Monitoring Solutions LLC. As a key member of our operations team, you will be responsible for managing field installations, providing customer support, and ensuring the smooth operation of our monitoring services.
Estimated Salary: $62,500 per year
Recovery Monitoring Solutions LLC is a leading provider of treatment and offender monitoring services. Our company is committed to providing high-quality services to our clients, and we are looking for someone who shares our vision.
Responsibilities:
- Manage field installations and deactivations of technology devices
- Provide prompt and thorough customer service to participants, supervision officers, and senior court/county officials
- Process incoming/outgoing calls with company personnel, referring agencies, and clients
- Perform device maintenance and troubleshoot equipment abnormalities
- Schedule and conduct follow-up appointments with courts and agencies
- Document all pertinent information electronically in our monitoring system database
- Maintain cleanliness of inactive equipment
Requirements:
- One (1) year of experience in the fields of criminal justice or customer service preferred
- Good MVR (motor vehicle report) and up-to-date driver's license required
- Bachelor's degree in a related field or equivalent experience
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