Workforce Solutions Leader

4 weeks ago


Tyler, Texas, United States Dynamic Workforce Solutions Full time
About This Role

This position is a leadership opportunity within our workforce development team. The successful candidate will be responsible for providing guidance and support to career navigators in designated areas, ensuring the delivery of integrated workforce planning services to customers.


Key Responsibilities
  • Oversee career navigator staff to ensure efficient program delivery
  • Provide coaching and technical assistance to meet performance and quality standards
  • Collaborate with area managers to establish eligibility criteria and review payment requests
  • Maintain office goals by monitoring progress and addressing staff needs
  • Oversight of all staff on assigned work teams
  • Review and authorize programmatic payment requests to ensure compliance with guidelines
  • Track payment authorizations submitted to the Workforce Board
  • Address staff needs through hands-on and technical support
  • Evaluate ongoing quality results and opportunities for continuous improvement
  • Cultivate strong relationships with management and QPT staff to drive service excellence

Requirements

To be considered for this role, candidates should possess:

  • A bachelor's degree or equivalent experience
  • At least three years of progressive workforce service experience
  • Familiarity with local workforce programs, federal, state, and local laws, and regulations
  • Excellent communication, interpersonal, and problem-solving skills
  • Basic computer literacy, including proficiency in Microsoft Office products

Estimated Salary Range

$60,000 - $80,000 per year, based on location and industry standards


Benefits

We offer a comprehensive benefits package, including health, life, dental, and disability insurance, paid time off, holidays, 401(k), flexible spending account, and tuition assistance



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