Restaurant Operations Manager

5 days ago


Cincinnati, Ohio, United States Jack in the Box Full time
Restaurant Manager Job Description

As a Restaurant Manager at Jack in the Box, you will be responsible for overseeing the overall operations of a Jack in the Box unit. This includes managing the daily activities to achieve excellence in restaurant operational performance, providing exceptional guest service, and ensuring compliance with policies, procedures, and regulatory requirements.

Key Responsibilities:
  • Internal Service: Recruit, select, train, develop, and evaluate restaurant employees. Monitor staffing levels to ensure sufficient development and talent, and ensure systems for training employees on workstations are fully implemented and adhered to by management and crew.
  • External Service: Manage daily activities to achieve excellence in restaurant operational performance, provide an exceptional experience for guests, and ensure proper training and accountability for consistently delivering excellent guest service and food quality.
  • Sales & Profits: Analyze restaurant operational and financial performance, identify trends, and implement action plans for improvement. Focus on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business.
Requirements:
  • High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred.
  • Minimum of 1+ years experience as an Associate Manager and/or 2 years experience as a First Assistant Manager; must be 100% certified in all workstations.
  • Must be at least 18 years old, complete Restaurant Manager training classes, and be ServSafe certified.
Competencies:
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change and shift gears comfortably.
  • Learning on the Fly: Learns quickly when facing new problems and is open to change.
  • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions.

This is a challenging and rewarding role that requires strong leadership and management skills, as well as a passion for delivering exceptional guest service and driving sales and profitability. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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