Part-Time Literary Consultant

1 week ago


New York, New York, United States Barnes & Noble Full time

Part-Time Literary Consultant

Location

NY - Poughkeepsie

Classification

Part-Time

Overview

As a Literary Consultant, your primary responsibility is to enhance the customer experience through outstanding service and product knowledge. You will engage customers in meaningful conversations about our offerings, ensuring their needs are met while promoting our core values.

Key Responsibilities

  1. Provide exceptional service that drives sales and fosters customer satisfaction.
  2. Implement our core service principles: facilitate product selection, offer special orders, promote membership benefits, and ensure efficient transactions.
  3. Welcome customers warmly, initiating discussions about our products, services, and current promotions to understand their preferences and suggest suitable options.
  4. Accurately process all customer transactions in a timely manner.
  5. Share your enthusiasm and knowledge about our diverse range of products, creating a personalized shopping experience for multiple customers simultaneously.
  6. Address customer inquiries and concerns effectively, securing sales through informed recommendations.
  7. Encourage customer loyalty by successfully promoting Memberships, gift cards, and other sales initiatives.
  8. Communicate specific product requests to management to maintain optimal stock levels of popular titles.
  9. Maintain the sales floor by restocking items, organizing displays, and ensuring cleanliness throughout the store.
  10. Support promotional events and business development initiatives within the store.
  11. Assist in various store operations as needed.
  12. Adhere to inventory management and loss prevention protocols.
  13. Help onboard new team members, ensuring they adapt smoothly to our bookselling environment.

Qualifications

  • Genuine passion for retail and customer engagement.
  • Excellent communication skills.
  • Ability to spend extended periods on the sales floor, involving physical activities such as standing, bending, lifting, and climbing.
  • Flexibility to work early mornings, evenings, weekends, and holidays as required by store operations.


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