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School Bus Operations Supervisor

2 months ago

Fraser, Michigan, United States Drivergent Full time
Job Summary

We are seeking a highly skilled and experienced School Bus Operations Supervisor to join our team at Drivergent Transportation. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our drivers and bus assistants, ensuring the safe and efficient transportation of students.

The ideal candidate will have a strong background in transportation management, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Direct and monitor daily assignments, schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
  • Ensure direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
  • Communicate all relevant details of driving assignments to drivers to ensure proper execution.
  • Counsel and coach drivers and attendants.
  • Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
  • Handle telephone and radio calls, respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route.
  • Notify District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
  • Serve as primary communication liaison with major contracted customer.
  • May handle charter reservations, billing, or driver payroll.
  • Provide solutions to drop-off and pick-up problems.
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed.
  • Complete assignment of special projects.
  • Assist with supervision of day-to-day operations.
  • Maintain route documentation and records for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
  • Coordinate vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
  • Maintain high compliance to dispatch standard operating procedures.
  • Handle customer concerns and requests for information in an expeditious and professional manner.
  • Escalate unresolved issues to management as appropriate.
Requirements
  • High school diploma or GED.
  • Knowledge of surrounding geographic area to ensure effective and efficient routing.
  • Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment.
  • Ability to read and interpret documents and instructions from customers and other team members.
  • Ability to perform work activities requiring cooperation and instruction.
  • Ability to function in a fast-paced environment, under substantial pressure.
  • Ability to work within the appropriate level of independence.
  • Ability to problem solve.
  • Ability to operate two-way and emergency radio systems.
  • Ability to use office machines (fax, scanner, copier, zip drive, telephone system).
  • Ability to use Microsoft Office Program and computerized routing software.
  • Ability to work independently.
  • Ability to read road and street maps.
  • Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.
  • Bi-lingual abilities a plus.
Preferred Qualifications
  • Previous dispatch experience is preferred.
  • Secondary school degree.
  • Holds high ethical standards at all times.
  • Proven track record of reliability.
  • Prior professional driving experience.
  • Self-motivated and able to work in a self-directed environment with an upbeat attitude.

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.