Public Service Representative
1 week ago
Position Overview:
The State of Maine, Bureau of Human Resources is actively seeking dedicated individuals for the role of Customer Representative Specialist. This position is essential in providing outstanding service to the public and ensuring compliance with various regulations.
Key Responsibilities:
- Assist clients with a variety of services including vehicle registrations, driver licenses, and state identification cards.
- Review legal documents to verify residency and legal presence, ensuring compliance with applicable laws.
- Provide clear explanations of motor vehicle laws and bureau policies to the public.
- Conduct inspections and examinations related to vehicle titles and registrations.
- Manage financial transactions accurately, including cash handling and daily reconciliations.
- Utilize language assistance programs to support clients with diverse language needs.
- Train new staff on operational procedures and customer service techniques.
- Collaborate with various departments to resolve issues and enhance service delivery.
Qualifications:
The ideal candidate will possess:
- Exceptional customer service skills and the ability to handle challenging situations with professionalism.
- Strong organizational skills and the capacity to adapt to changing demands.
- Knowledge of office procedures and administrative support.
- Ability to communicate effectively and establish positive relationships with clients and colleagues.
Why Join Us?
Working with the State of Maine offers a fulfilling career with competitive benefits, including health insurance, retirement plans, and generous leave policies. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
If you are passionate about public service and meet the qualifications outlined, we encourage you to consider this opportunity to make a meaningful impact in your community.
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