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Healthcare Customer Service Representative

2 months ago

Ellsworth, United States Northern Light Health Full time
Patient Service Representative at Northern Light Health
  • Full-Time Position
  • 40 Hours per Week
Job Overview:
The Patient Service Representative at Northern Light Health plays a vital role in ensuring a smooth patient experience. This position involves welcoming patients, managing phone communications, scheduling appointments, handling registrations, processing payments, facilitating insurance referrals, transcribing documents, organizing files, preparing charts, and performing additional duties as assigned by the Office Manager.

Key Responsibilities:
  • Execute administrative tasks as instructed by the Office Manager
  • Respond to phone calls and written inquiries promptly and professionally
  • Efficiently greet and register patients
  • Timely schedule patient appointments and referrals
  • Ensure accurate organization of forms and patient records
  • Maintain a professional demeanor when interacting with patients and their families
Qualifications:
  • Minimum of 1 year of relevant experience
  • High School Diploma or equivalent
Essential Skills and Attributes:
  • Integrity and Trustworthiness
  • Appreciation for Diversity
  • Responsibility and Accountability
  • Empathy and Compassion
Work Environment:
This role requires driving for job-related tasks, lifting up to 20 pounds, and may involve extended periods of sitting.