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Automotive Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Northlake Kia. As a Receptionist, you will be the first point of contact for our guests and will play a critical role in providing an exceptional customer experience.
Key Responsibilities- Greet and Welcome Guests: Provide a warm and welcoming experience for all guests entering the dealership.
- Provide Administrative Support: Assist with various administrative tasks, including responding to phone calls, directing guests, and providing information to customers.
- Communicate Effectively: Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
- Handle Customer Complaints: Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Work a Flexible Schedule: Able to work a flexible work schedule, including nights, weekends, and holidays.
- High School Diploma or Equivalent: Must have a high school diploma or equivalent.
- Automotive Industry Experience: Previous experience in the automotive industry is a plus.
- Excellent Communication Skills: Must have excellent communication skills and be able to read and comprehend instructions and information.
- Professional Appearance: Must have a professional appearance and be able to work in a fast-paced environment.
- Aggressive Compensation Plans: Competitive hourly rate of $14-$15 per hour based on experience.
- Family-Owned and Operated: We are a family-owned and operated business with over 90 years of experience.
- Medical, Dental, and Vision Insurance: Medical, dental, and vision insurance available for eligible full-time employees.
- 401K and Additional Benefits: 401K and additional benefits available for eligible full-time employees.
- Accrued Vacation Time: Accrued vacation time available for eligible full-time employees.
- Paid Training: Paid training provided for all new hires.
- Discounts on Products and Services: Discounts on products and services available for employees.
