Automotive Service Representative

19 hours ago


West Palm Beach, Florida, United States Palm Beach Acura Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Palm Beach Acura. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their vehicle maintenance needs.

Key Responsibilities
  • Work closely with customers to understand their vehicle maintenance requirements and provide personalized recommendations.
  • Write accurate and transparent repair orders, ensuring customers are informed of costs and estimated completion times.
  • Communicate effectively with technicians and parts teams to ensure timely completion of work.
  • Provide exceptional customer service, responding promptly to customer inquiries and concerns.
  • Utilize cutting-edge fixed operations technology to streamline processes and improve efficiency.
What We Offer
  • A competitive pay plan, above industry standard.
  • A family-owned and operated business with a 90+ year history of success.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401k and additional benefits.
  • Accrued vacation time.
  • Acura provides eligible full-time employees with $400 per month towards the payment on a new Acura lease.
  • Discounts on products, services, and vehicles.
  • Extensive and ongoing training with specialists.
Requirements
  • Exceptional customer service skills.
  • Tech-savvy, able to learn and utilize technology.
  • Previous automotive service advisor experience is a plus, but not required.
  • 18+ years of age or older to comply with company driving policy.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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