Help Desk Technician

5 days ago


Johnston, Iowa, United States KYYBA Full time
Job Description

Position Title : Computer Support Associate / Infrastructure Engineer

We are seeking a highly skilled Help Desk Technician to join our team at Kyyba. The ideal candidate will have 1 year of experience in providing technical support for computer systems and networks.

About the Job

  • Provide day-to-day operational support for computing environments, following established procedures.
  • Perform standard processes or operations that are stable and consistent in nature.
  • Manage onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for server/network teams.

Responsibilities

  • Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documenting recording and/or distributing information.
  • Updating assets in the Asset Center, following KB articles for problem resolution, and following unit specific processes.

The estimated salary for this position is around $60,000 - $80,000 per year, depending on experience and qualifications.


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