Customer Service Representative

1 day ago


Paducah, Kentucky, United States DCC Propane, LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our service team, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs are met with a high level of professionalism and expertise.

Key Responsibilities
  • Provide top-notch customer service through phone and personal interactions, resolving customer inquiries and complaints in a timely and effective manner.
  • Process counter transactions, document customer records, and maintain accurate customer accounts.
  • Assist with light collections, handle billing inquiries, and provide resolution to gas and water service needs of customers.
  • Maintain and manage parts inventory, ensuring all paperwork is complete and accurately submitted in a timely manner.
  • Collaborate with leadership and employees to establish goals and standards, demonstrating a strong commitment to customer service and safety.
Requirements
  • High school diploma or equivalent required; minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience a plus.
  • Excellent communication and organizational skills, with the ability to work well in a fast-paced environment.
  • Ability to provide excellent customer service, build rapport with customers, and maintain a positive attitude in a team-oriented setting.
Why Work for Us?

DCC Propane, LLC is a leading provider of propane and water conditioning services, with a strong commitment to customer satisfaction and employee development. We offer a competitive compensation and benefits package, including medical, vision, and dental plans, as well as a 401(k) retirement plan with company match. Our team-oriented environment and opportunities for growth and advancement make us an ideal choice for professionals looking to build a rewarding career.



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