Retail Manager
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Manager at Lush Handmade Cosmetics. As a key member of our store team, you will be responsible for providing exceptional customer service, driving sales, and leading a team of sales associates to achieve sales goals.
Key Responsibilities:
- Provide exceptional customer service, ensuring a unique and inclusive customer experience that meets their needs and makes their day.
- Drive sales by educating customers and staff on our brand values, and articulating our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Lead a team of sales associates, providing coaching and feedback to ensure they meet their sales goals and provide exceptional customer service.
- Support the Shop Manager in all business areas, including sales, customer service, and operations.
- Develop and implement plans to improve staff engagement, retention, and performance, and ensure a positive and inclusive work environment.
Requirements:
- ~1-3 years managing or supervising in a retail environment
- Excellent listening and communication skills
- Excellent analytical, critical thinking, and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory, and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Ability to work flexible hours to meet the needs of the shop, including holidays, evenings, and weekends
Preferred Qualifications:
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Proficient in Excel, Microsoft Suite, and adaptable to other systems as required
- Basic HR skills in hiring, scheduling, training, and performance management
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
About Lush:
Lush Handmade Cosmetics is a global company that is committed to creating fresh and handmade cosmetics that are good for you and the planet. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference through our Charity Pot Program.
We believe in fostering a culture of inclusion and respect within a diverse workforce, and we strive to leverage the gift that diversity brings. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, we strive to provide equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected, and enforced by the law under federal or provincial/state jurisdiction.
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