Microsoft Teams and Collaboration Infrastructure Specialist
1 week ago
Susan Fitzgerald and Associates is seeking a qualified professional to fill the role of Microsoft Teams and Collaboration Infrastructure Specialist in Laurel, MD. With an estimated salary range of $80,000 - $110,000 per year, this position offers an exciting opportunity to join our team.
Job OverviewWe are looking for an expert in audio-visual systems and Microsoft Teams to oversee the daily operations of client's Audio-Visual systems and services. This role encompasses the analysis, design, implementation, and ongoing support of the organization's AV infrastructure.
The ideal candidate will collaborate directly with customers and key decision-makers to provide expert solutions, recommendations, and strategic plans for AV network requirements. They will also mentor team members, guiding them in their responsibilities, and stay current with industry trends and best practices.
Responsibilities- Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations, settings, and user guides.
- Manage daily Microsoft Teams Admin Center for Teams devices, Endpoint Manager, and Teams Room Manager Services.
- Oversee the setup, configuration, and maintenance of MTR and MS Surface HUB devices to ensure a seamless, reliable meeting experience.
- Manage device deployments, updates, and security patches; monitor device health and troubleshoot technical issues.
- Collaborate with IT, facilities, and vendors to optimize room configuration, troubleshoot connectivity issues, and ensure a secure, user-friendly environment.
- Provide user training and technical support, ensuring consistent performance across all meeting spaces.
- Generate regular reports on system performance, utilization, and user feedback for continuous improvement.
- Support integration with AV hardware.
- Lead and participate in MTR deployment projects, including planning, scheduling, and execution.
To be successful in this role, you will need:
- An associate degree in Audio Visual Engineering/Technology or equivalent, OR five additional years of relevant professional audio-visual experience.
- Experience providing excellent customer service support with audiovisual systems.
- Self-motivated and willing to take initiative to solve problems proactively.
- Skill in documenting systems and procedures.
- Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment.
- Strong understanding of Microsoft Teams, Office 365, and audiovisual conferencing technologies.
- Audacity and Windows, Intune, and MDM (mobile device management)
- Audio Visual experience.
- Proficiency in network troubleshooting, endpoint management.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Customer-focused attitude with a commitment to delivering exceptional user experiences.
- Ability to work independently and collaboratively in a team environment.
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