IT Infrastructure Specialist

7 days ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time

Job Summary:

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  • We are seeking a highly skilled IT Infrastructure Specialist to join our team at AHU Technologies Inc. This role is responsible for ensuring the smooth operation of our computer systems and networks.

About the Role:

The IT Infrastructure Specialist will be responsible for monitoring and maintaining the health of our networked systems, identifying potential security threats, and resolving hardware and software issues. You will serve as the initial point of contact for staff experiencing computer problems or in need of additional technology resources.

Key Responsibilities:

  • Monitor networked systems for security problems and investigate causes of any suspicious activity identified.
  • Serve as initial point of control to ensure personnel do not access the classified processing area without proper clearance.
  • Perform the Game Closing and IT draw operations, verifying closing of lottery games; validating winning numbers for draw games with draw staff and auditors; updating and posting winning numbers to website and phone line; working with vendor to enable payments for local drawings; balancing sales and liabilities data with the gaming system and create Back-Office System (BOS) reports; and updating new draw sales and liability records.
  • On a daily basis, process and balance the Internal Control System (ICS) financial reports against BOS reports.
  • Monitor the ICS and BOS performance during data entry and reporting any anomalies noted; communicate issues to systems and network engineers; and respond to BOS/ICS queries via email or telephone.
  • Update the Multistate Lottery Association (MUSL) and Draw Reporting Systems with sales and winning numbers for multistate lottery games. Maintain contact with Draw Manager, Draw Auditor and Lottery.
  • Assists Information Technology staff in providing basic computer and systems support to Gaming Systems vendor. Assists IT Specialists with- providing technical assistance and support for incoming queries and issues related to computer software and hardware.
  • Execute and monitor daily Data Warehousing program.
  • Conduct preliminary IT inquiries and issue tracking for users.
  • Maintain asset inventory for Lottery IT department.
  • Assists the IT Specialist in installing and configuring computer software, installing computer hardware peripherals, including the setup of network printers, monitors and mobile devices, and provides assistance to the QA groups in UAT testing as assigned.

Requirements:

  • High School Diploma

Essential Skills and Qualifications:

  • Extensive knowledge of the functions of various computer operating systems to monitor activities internal to the systems and in searching for and identifying problem conditions that affect system operating efficiency in accepting and processing jobs.
  • Knowledge of Microsoft Office and operating features of a personal computer. Skill in the use of a computer keyboard.
  • General knowledge of File Transfer Protocol (FTP) and Virtual Private Networks (VPN) in order to transfer data securely.
  • Knowledge of network file system and USB file transfers to transfer data from internal control system to a thumb drive and then to network file server.
  • Ability to maintain accuracy in performing repetitive work where speed and accuracy are of importance.
  • Experience in Information Technology environment on Microsoft Windows environment.
  • Knowledge necessary to diagnose and solve simple computer system problems. Incumbent must be able to learn new IT techniques within a reasonable time frame.
  • Ability to effectively comprehend SOPs, reports, test scripts, and other related materials.

Salary Estimate: The salary estimate for this position is between $60,000 - $80,000 per annum, based on industry standards and the level of experience required for the role.

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