Member Experience Manager

1 month ago


Washington DC USA, United States Industrious Full time
About Industrious

We're a leading provider of premium workplace-as-a-service solutions, dedicated to creating exceptional experiences for teams of all sizes and stages. Our mission is to empower businesses to thrive in a collaborative and innovative environment.

About the Role

We're seeking a highly skilled Member Experience Manager to join our team. As a key member of our operations team, you'll be responsible for delivering an exceptional experience for our members, driving business growth, and building strong relationships with our clients.

Key Responsibilities
  • Develop and implement strategies to drive member engagement and retention
  • Provide exceptional customer service, ensuring a seamless and personalized experience for our members
  • Collaborate with our sales and marketing teams to identify new business opportunities and drive revenue growth
  • Manage and maintain our locations, ensuring a high level of quality and consistency
  • Build and maintain strong relationships with our clients, understanding their needs and delivering tailored solutions
What We Offer

We're committed to providing a comprehensive compensation package, including a competitive salary, performance-related bonus pay, and a range of benefits, including heavily subsidized healthcare plans, generous paid time off, and professional development grants.

As a Member Experience Manager at Industrious, you'll have the opportunity to work with a talented team of professionals, drive business growth, and make a meaningful impact on our members' experiences.



  • Washington, DC, USA, United States Industrious Full time

    About the RoleWe are seeking a highly skilled Member Experience Manager to join our team at Industrious. As a key member of our operations team, you will be responsible for delivering exceptional experiences to our members, driving business growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and implement strategies to...


  • Lynchburg, VA , USA, United States Member One FCU Full time

    Job Summary: We are seeking a highly skilled Member Experience Representative to provide exceptional in-person service to our members. As a key member of our team, you will be responsible for processing transactions, opening and maintaining share accounts, and providing financial knowledge and services to our members.Key Responsibilities:Process transactions...


  • Lynchburg, VA , USA, United States Member One FCU Full time

    Unlock Your Career PotentialAre you looking for a role that offers opportunities for growth and development? We're seeking a Member Experience Representative to join our team at Member One FCU.About the RoleThis is a fantastic opportunity to work in a collaborative environment where you'll have the chance to redefine the member experience. As a Member...


  • Washington, United States Industrious Full time

    About the CompanyIndustrious is a leading provider of premium workplace-as-a-service solutions, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that a great day at work is the result of a collaborative and inclusive environment, where individuals can...


  • Washington, United States Industrious Full time

    About the CompanyIndustrious is a leading provider of premium workplace-as-a-service solutions, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve...


  • Washington, United States Industrious Full time

    About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...


  • Washington, DC , USA, United States American Pharmacists Association Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Learning Management and Customer Experience to join our team at the American Pharmacists Association. As a key member of our organization, you will be responsible for building education learning products, developing high-quality learning activities, and analyzing data to inform product builds and...


  • Washington, United States Industrious Full time

    About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve...


  • Washington, DC, United States American Pharmacists Association Careers Full time

    Senior Manager, Learning Management and Customer Experience Washington, D.C.The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.Our expert staff, and strong volunteer leadership, including many experienced...


  • Washington, DC , USA, United States EPIP Full time

    Job Title: Member Engagement DirectorPACE is seeking a highly motivated and experienced Member Engagement Director to join our team. As a key member of our staff, you will be responsible for curating our members' experience with PACE, deepening and expanding interactions between PACE and its members, and managing, strengthening, and extending member...


  • Washington, United States ASAE Full time

    Member Experience ManagerThe National Association of Wholesaler-Distributors (NAW) is seeking a detail-oriented and collaborative Member Experience Manager to engage directly with member company executives and administrators. The ideal candidate will collect and analyze qualitative and quantitative information about organizations and their leaders,...


  • Washington, DC , USA, United States Hook Hall Full time

    About Hook HallLocated in the heart of Washington, DC, Hook Hall is a unique tavern and event venue that transforms and transitions throughout the day. Our guests come to enjoy a cold beer, catch up with friends, or experience the latest epic pop-up event. We curate environments, events, and experiences that create memorable moments, making our guests feel...


  • Washington, DC , USA, United States EPIP Full time

    Job Title: Member Engagement DirectorWe are seeking a highly skilled and experienced Member Engagement Director to join our team at PACE. As a key member of our organization, you will be responsible for curating our members' experience with PACE, ensuring that each individual's unique needs, expectations, and opportunities are met.Key Responsibilities:Deepen...


  • Washington, DC , USA, United States Signal Financial Federal Credit Union Full time

    Member Relationship AdvisorSignal Financial Federal Credit Union is seeking a highly skilled Member Relationship Advisor to join our team. As a key member of our team, you will be responsible for delivering exceptional member experiences by establishing strong relationships, identifying financial needs, and providing tailored solutions.Key...


  • Washington, United States Small Door Veterinary Full time

    Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal...


  • Washington, DC , USA, United States The National Network of State Teachers of the Year Full time

    About the National Network of Teachers of the YearThe National Network of Teachers of the Year (NNSTOY) is a non-profit organization that brings together finalists and awardees of State Teacher of the Year to drive initiatives that improve policy and practice on behalf of all students. Our diverse group of educators represents every subject area and strives...

  • Team Member

    4 weeks ago


    Washington, DC, USA, United States SEOULSPICE Full time

    Job Opportunity at SEOULSPICEWe're seeking a talented individual to join our team at SEOULSPICE, a Korean-inspired restaurant that values food, culture, and hospitality. As a Team Member, you'll be part of a dynamic team that's passionate about creating a welcoming atmosphere for our customers.Key Responsibilities:Provide exceptional customer service and...


  • Washington, DC , USA, United States The National Network of State Teachers of the Year Full time

    About the National Network of Teachers of the YearThe National Network of Teachers of the Year (NNSTOY) is a non-profit organization that brings together finalists and awardees of State Teacher of the Year to drive initiatives that improve policy and practice for all students. Our diverse group of educators represents every subject area and strives to raise...


  • Washington, United States Industrious Full time

    About the RoleThis is an in-person hospitality role, based on-site at Industrious. As a Member Experience Associate, you will be the heart of the member experience, creating great days for all who enter your office.Key ResponsibilitiesPrepare the office for the day, including brewing coffee, setting out breakfast, and stocking shared amenities.Manage...


  • Washington DC, United States Amazon Stores Full time

    As a Sr. Program Manager, you'll lead efforts to improve the workplace environment for employees by developing and executing strategies. You'll work with various teams and stakeholders to ensure projects run smoothly from pilot to full launch, setting key performance indicators (KPIs), managing timelines, and driving continuous improvement. You’ll...