Account Executive

1 month ago

San Francisco, California, United States Volt Full time
Account Manager Job Description

Volt is seeking a highly skilled Account Manager to join our team in Nashville, TN. As an Account Manager, you will be responsible for providing daily account support, problem resolution, research, and analysis directly to clients.

Key Responsibilities:
  • Provide exceptional customer service and support to clients
  • Develop and execute client service delivery strategies based on client needs and contract specifications
  • Conduct regular calls and presentations to review business performance and provide training and education
  • Make decisions regarding client setup and support, including approving financial fees and transaction concessions
  • Prepare and present solutions to retain client relationships
  • Use customer feedback to monitor service levels, identify problems, and find revenue growth opportunities
  • Collaborate effectively with internal departments to support the customer base
  • Introduce and promote other products to satisfied clients, generating leads for the Relationship Management Team
  • Maintain client accounts and associated revenue through regular contact
  • Meet productivity requirements for territory management and quality customer contact
  • Troubleshoot client-raised issues to determine if they are system, training, or configuration-related
Requirements:
  • Minimum 4 years' Call Center or Customer service team experience
  • Prior Account Management or relationship management experience preferred
  • Ability to work with large client base
  • Minimum High School or GED required
  • Proficiency in Microsoft Office
  • Salesforce knowledge is a plus
Benefits:
  • Health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law)
  • Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

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