Armed Security Officer

3 weeks ago


Laughlin, Nevada, United States Golden Entertainment Full time
Job Title: Armed Security Officer

Golden Entertainment is seeking a highly skilled and experienced Armed Security Officer to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, team members, and property.

Key Responsibilities:
  • Monitor and patrol assigned areas to provide a safe environment for guests and team members.
  • Provide outstanding service to our guests with questions and/or concerns.
  • Guard all transfers of moneys and tokens on the casino floor and transport hopper fills, chip fills, and credits.
  • Interact with guests and team members in a professional manner and interact with local law enforcement agencies as required.
  • Patrol all areas of the casino and hotel.
  • Assist guests with room keys.
  • Respond to reports of guest and/or team member injury or illness.
  • Preserve the scene of criminal activity for investigators and outside agencies.
  • Complete all incident reports pertaining to outside patrol issues.
  • Escort armored car personnel around the property.
  • Escort trespassing individuals off property.
  • Secure the operations office during in-custody situations.
  • Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, as they apply to the position.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
Requirements:
  • Minimum one year of law enforcement, military, or EMT experience highly preferred.
  • Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons.
  • Proven experience providing high-level guest service.
  • Excellent guest service skills.
  • Working knowledge of Microsoft operating system and applications preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals and ability to write routine reports and correspondence.
  • Able to attend and successfully complete all quarterly firearms training and annual security recertification training.
  • Compliance with all mandatory training courses and certifications on an annual basis (i.e., Sexual Harassment, New Leader Orientation, Active Shooter, AVADE, etc.).
  • Must be at least 21 years of age.
  • High School Diploma or equivalent.
  • Must be able to communicate effectively in English, both written and verbal.
  • Obtain and maintain all work cards as required by the company.
  • Verify right to work in the United States.
Work Cards:
  • Nevada Gaming.
  • Alcohol Awareness.
  • Valid Driver's License.
  • 10 Year DMV History Report.
  • Must be able to qualify under Golden Entertainment requirements with his/her weapon under PILB guidelines.
  • NRA Basic Pistol Shooting Class.
Physical Requirements:
  • Ability to work for continuous time periods in extreme heat and cold.
  • Regularly walk, stand, stoop, or sit at a desk or table.
  • Ability to jog or run as situations dictate.
  • Ability to occasionally lift, carry, push, pull, or otherwise move objects weighing up to 75 lbs.
  • Speech, literacy, hearing, and vision (critical).
  • Ability to ascend or descend ladders, scaffolding, and ramps.
  • Ability to distinguish shades of color.
  • Work for sustained periods of time maintaining concentrated attention to detail.
  • Communicate via radios.
Work Environment Potential Conditions:
  • Indoor and outdoor.
  • Smoky and noisy.


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