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Parking Attendant Cashier

3 months ago

Laughlin, Nevada, United States Caesars Entertainment Full time
Job Overview

POSITION SUMMARY: The Valet Service Cashier is responsible for delivering courteous, dependable, and efficient cashier services in alignment with guest expectations and established performance benchmarks.

PRIMARY RESPONSIBILITIES:
  • Uphold a professional appearance and adhere to uniform standards set by the organization.
  • Exhibit a guest-focused service approach with a strong emphasis on accuracy and efficiency in all interactions.
  • Consistently embody the core values and service standards of the company.
  • Communicate professionally and courteously, maintaining eye contact and a friendly demeanor.
  • Stay vigilant and aware of the surroundings at the cashier booth, proactively seeking opportunities to assist.
  • Greet all arriving and departing guests and visitors warmly as they enter or exit the parking facilities.
  • Possess a fundamental understanding of the hotel’s services, events, and layout to provide guests with accurate information and directions as needed.
  • Have a basic knowledge of the local area and freeway access to offer precise information and directions.
  • Address all guest and visitor inquiries and resolve service discrepancies effectively.
  • Maintain a professional posture at the cashier booth when not engaged with guests.
  • Demonstrate comprehensive knowledge of parking fee structures, special event/group discounted parking, monthly passes, and validation processes.
  • Accurately process parking transactions, calculate fees, collect payments, and provide appropriate farewells.
  • Ensure the security of cash and bank transactions.
  • Keep track of overnight hotel guest names and room numbers for accurate parking charge postings.
  • Ensure the cleanliness and orderliness of the booth, equipment, and surrounding areas for safe and efficient operations.
  • Submit complete and accurate reconciliation reports along with all necessary data for proper billing and revenue accountability.
  • Perform tasks as outlined in shift checklists.
  • Maintain the cleanliness and presentation of both the interior and exterior of the cashier booth.
  • Conduct traffic control and guest screening when assigned.
  • Replace ribbon cartridges for fee computers, ticket validators, and dispensers as necessary.
  • Collaborate with other departments to ensure that the overall guest experience meets or exceeds expectations and standards.
QUALIFICATIONS:
  • High School Diploma or equivalent.
  • At least 1 year of experience in Customer Service.
  • Proficient in English, both written and spoken.
  • Ability to make independent decisions to enhance customer service experiences and program profitability.
  • Proficient with customer Point-of-Service systems.
  • Strong cash handling abilities.
  • Exceptional customer service skills.
  • Well-groomed and professional appearance.
  • Compliance with all regulatory, company, and departmental policies and procedures.
PHYSICAL & MENTAL REQUIREMENTS:
  • Ability to sit, stand, or walk for extended periods (up to 4 hours).
  • Tolerance for extreme temperature variations.
  • Ability to navigate quickly around the casino floor.
  • Capacity to respond calmly and manage multiple customer demands in a fast-paced environment.
  • Visual and auditory capabilities must include immediate surroundings.
  • Manual dexterity to operate a computer and other necessary office equipment.
  • Ability to push, pull, reach, bend, twist, stoop, and kneel.
  • Capability for grasping, finger dexterity, and repetitive hand motions.
Positions involving public contact require the ability to work in a noisy environment and may involve exposure to guests using tobacco products. Non-public contact positions may also require entering public areas occasionally in connection with job duties.