Transportation Coordinator II

1 day ago


West Chester, Pennsylvania, United States A. Duie Pyle Full time

At A. Duie Pyle, we pride ourselves on providing exceptional customer service and innovative logistics solutions.

About the Position
  • We are seeking an experienced Customer Service Representative II to join our team in the Northeast region.
Responsibilities
  • The ideal candidate will be responsible for scheduling pick-ups, tracing shipments, and providing shipment ETAs.
  • They will coordinate with internal departments, partners, and delivery agents to schedule shipments and handle customer issues.
  • Scheduling delivery appointments and handling re-consignments is also a key responsibility.
  • The representative will ensure accurate billing of shipments and compile and deliver custom reports.
  • Performing daily audits of reports and documenting all customer interactions are essential tasks.
  • Assisting customers with "My Pyle" registration and utilization of our website is also required.
  • The representative must meet standards for Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).
Requirements and Qualifications
  • A minimum of 1 year of prior customer service experience is required.
  • Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills are necessary.
  • The ability to prioritize tasks and meet deadlines, work effectively as an individual contributor or as part of a team, is essential.
  • Maintaining a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays, is necessary.
Estimated Salary

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience and location.



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