Transportation Coordinator II
1 day ago
At A. Duie Pyle, we pride ourselves on providing exceptional customer service and innovative logistics solutions.
About the Position- We are seeking an experienced Customer Service Representative II to join our team in the Northeast region.
- The ideal candidate will be responsible for scheduling pick-ups, tracing shipments, and providing shipment ETAs.
- They will coordinate with internal departments, partners, and delivery agents to schedule shipments and handle customer issues.
- Scheduling delivery appointments and handling re-consignments is also a key responsibility.
- The representative will ensure accurate billing of shipments and compile and deliver custom reports.
- Performing daily audits of reports and documenting all customer interactions are essential tasks.
- Assisting customers with "My Pyle" registration and utilization of our website is also required.
- The representative must meet standards for Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).
- A minimum of 1 year of prior customer service experience is required.
- Strong familiarity with MS Office (Word, Excel, and Outlook) and basic typing skills are necessary.
- The ability to prioritize tasks and meet deadlines, work effectively as an individual contributor or as part of a team, is essential.
- Maintaining a flexible schedule to meet business needs, including early mornings, evenings, and non-traditional holidays, is necessary.
The estimated salary for this position is $55,000 - $75,000 per year, depending on experience and location.
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