Virtual Branch Services Representative
1 week ago
At KEMBA Financial Credit Union, we are seeking a highly skilled and motivated Virtual Branch Services Representative to join our team. As a key member of our Virtual Branch Services team, you will provide exceptional service to our members, ensuring their financial needs are met with accuracy and efficiency.
Key Responsibilities:- Provide accurate and timely information to members regarding loan and deposit services, including product offerings and account status.
- Open new membership and deposit accounts, ensuring all necessary documentation is completed and accurate.
- Assume primary ownership of member issues, documenting, researching, and resolving or escalating as necessary.
- Cross-sell alternative or additional services to members, identifying opportunities to enhance their financial well-being.
- Provide basic financial services advice to members, promoting their financial stability and growth.
- High school diploma or equivalent education and experience.
- Prior experience in a customer service role, preferably in a financial institution.
- Strong organizational skills, attention to detail, and ability to multitask.
- Professional demeanor, with excellent verbal and written communication skills.
- Ability to adapt to changing priorities and workloads, with a positive attitude and strong work ethic.
- Prior experience in a financial institution, with knowledge of credit union operations and policies.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Virtual Branch Services Representative
4 weeks ago
Columbus, Ohio, United States KEMBA Financial Credit Union Full timeJob SummaryKEMBA Financial Credit Union is seeking a highly skilled Virtual Branch Services Representative to provide exceptional service and support to our members. As a key member of our team, you will be responsible for delivering a superior level of service, meeting or exceeding productivity goals, and maintaining a high level of accuracy and compliance...
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