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Customer Service Representative

2 months ago

Columbus, Ohio, United States Park National Bank Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Park National Bank. As a key member of our branch operations, you will be responsible for providing exceptional customer service, originating and maintaining customer accounts, and executing retail banking initiatives.

Responsibilities
  • Provide prompt and professional service to customers, prospective customers, and bank associates.
  • Originate, retain, and maintain customer and account relationships, including retail deposit accounts, digital products, and small business deposit accounts.
  • Process customer requests within designated authority and respond to customer inquiries and transaction requests.
  • Execute retail banking initiatives and strategies through consultative relationship management.
  • Act as an advocate for digital product adoption and provide internal support for branch associates.
  • Cross-sell products and services and perform related clerical functions.
  • Assist Branch Management with daily branch operations duties, such as pulling customer reports and gathering data.
  • Make product referrals to other lines of business and subject matter experts.
  • Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training.
  • Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts.
Requirements
  • High School diploma or equivalent required.
  • Four or more years of teller experience preferred.
  • Strong familiarity with Bank and branch functions, policies, and procedures required.
Work Environment

This position requires the ability to remain in a stationary position for a minimum of 75% of the time, constantly operate a computer, and be in constant communication with customers and coworkers.

", "lang_code": "en"}