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Senior Operations Director for Medical Simulation
4 weeks ago
This role at Mass General Brigham oversees the day-to-day operations of the STRATUS Center for Medical Simulation, including management of Simulation Specialists and support personnel.
Responsibilities
Operations
- Oversee Simulation Specialists to ensure quality standards and deadlines are met.
- Perform simulation specialist duties as needed, determined by staffing and course volume.
- Work with STRATUS and PAC Sim staff to scope out potential internal and external courses, including logistics, supplies, and staff coverage requirements.
- Lead preparations for and execution of all simulation programs, coordinating with administrative personnel, faculty, and other contributors.
- Manage STRATUS Center and PAC Sim assets, inventory, and maintenance files.
- Ensure the physical plant, including simulators and equipment, is neat, orderly, and in good working condition.
- Develop and maintain technical proficiency with simulation platforms and associated equipment.
- Maintain relationships with vendors and troubleshoot equipment and systems problems.
- Participate in external simulation contracts and consulting with potential travel, including operational system implementation strategies.
Administrative
- Lead the STRATUS Leadership Team for strategic and operational planning.
- Hire and supervise Simulation Specialists, including orientation, training, and performance evaluations.
- Collaborate on the development and maintenance of the STRATUS learning management system.
- Lead weekly Operations Team meetings and oversee the Center Outlook calendar.
- Assist in updating policies and procedures manuals.
- Review and maintain Operations training policies and procedures.
- Serve as the primary timekeeper and approver for Operations Team members.
- Collaborate on SSH and ACS re-accreditation applications.
- Lead tours of the STRATUS Center for visitors.
- Manage facility maintenance and assist with construction projects.
- Support research efforts, including purchasing and operational support.
Education
- Support and/or teach simulation operations-based educational programs.
- Assist with faculty orientation on simulation program development.
Financial
- Serve as the primary point person for simulation supply ordering.
- Assist in monitoring and tracking simulation purchases and expenses.
- Identify key stakeholders for capital purchases.
- Lead and advise on in-kind donation request initiatives to offset operational costs.
Qualifications
- Bachelor's Degree preferred.
- At least three (3) years of management and/or clinical operations experience in a healthcare setting.
- Strong analytical, organizational, and interpersonal skills required.
- Extensive knowledge of medical terminology and general office procedures.
- Three (3) years' experience in simulation center operations.
- Ability to communicate, negotiate, and problem solve effectively.
- Exceptional interpersonal skills to engage with diverse groups.
- Fastidious attention to detail.
- Strong analytical and organizational abilities to make effective decisions.
- Capacity to maintain a composed demeanor under stressful conditions.
- Ability to foster a team environment and work independently.
- Basic financial/accounting skills.
- Robust independent judgment skills to multi-task, organize work, and set priorities.
- Excellent computer skills, including Outlook, Microsoft Office, and site-specific software.
Salary
The estimated salary for this role is $95,000 - $110,000 per year, depending on experience and qualifications.
Benefits
Mass General Brigham offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Other
This role requires the ability to work outside of standard business hours and travel for external simulation contracts and consulting.
