Customer Service Representative

4 weeks ago


Tacoma, Washington, United States Sea Mar Community Health Centers Full time
Job Summary

Sea Mar Community Health Centers is seeking a skilled Customer Service Representative to join our Managed Care Department in Tacoma, WA. As a key member of our team, you will be responsible for ensuring seamless access to healthcare services for our patients. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our organization.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and healthcare providers.
  • Screen non-insured patients and ensure timely access to healthcare services.
  • Assist with public health coverage program applications and ensure patients have selected a primary care provider.
  • Participate in outreach and marketing activities to promote Sea Mar's services.
  • Maintain accurate records and submit progress reports as required.

Requirements:

  • High school diploma or equivalent required; AA or BA in Social Services preferred.
  • At least 1 year of customer service experience in a healthcare environment.
  • Ability to interpret instructions and maintain confidentiality.
  • Bilingual in English/Spanish highly preferred.

What We Offer:

Sea Mar offers a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as life insurance, long-term disability, and an Employee Assistance Program. Our employees also enjoy paid-time-off, 10 paid holidays, and opportunities for professional growth and development.

Join our team and contribute to the mission of Sea Mar Community Health Centers: to provide quality, comprehensive healthcare services to diverse communities.



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