Customer Service Representative and Sales Associate

4 days ago


Urbandale, Iowa, United States AdVantage Industries Full time
Job Description

**Job Summary**

AdVantage Industries is seeking a highly skilled and motivated Customer Service and Inside Sales Associate to join our team. As a key member of our sales and customer service team, you will be responsible for handling customer inquiries, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information, pricing, and inventory availability to customers.
  • Process customer orders and sample requests, and document all interactions.
  • Develop strong relationships with customers to drive repeat business and sales growth.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.

Requirements:

  • 2-5 years of experience in customer service and sales, preferably in the promotional products industry.
  • Excellent communication and interpersonal skills, with a strong ability to build relationships with customers.
  • High level of product knowledge and industry expertise.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with a focus on delivering exceptional customer service.
  • Proficiency in Microsoft Office and other productivity tools.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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