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Customer Service Representative

2 months ago

Urbandale, Iowa, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide excellent customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Inbound Calls: Handle inbound calls from clients, responding to their inquiries and resolving their issues.
  • Customer Inquiries: Respond to customer inquiries regarding various products and services, providing clear and concise information to resolve their issues.
  • Research and Resolution: Research customer inquiries and resolve their issues in a timely and professional manner.
  • Communication: Communicate effectively with clients, providing clear and concise information to resolve their issues.
Requirements
  • Customer Service Experience: 1+ year of customer service experience.
  • Education: High School Diploma or GED.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Computer Skills: Basic computer skills, including Microsoft Office.
  • Multi-Tasking: Ability to multi-task and prioritize tasks effectively.
Benefits
  • Medical, Dental & Vision: Eligible for medical, dental, and vision benefits.
  • Critical Illness, Accident, and Hospital: Eligible for critical illness, accident, and hospital insurance.
  • 401(k) Retirement Plan: Eligible for 401(k) retirement plan with pre-tax and Roth post-tax contributions.
  • Life Insurance: Eligible for life insurance with voluntary life and AD&D for employees and dependents.
  • Short and Long-Term Disability: Eligible for short and long-term disability insurance.
  • Health Spending Account: Eligible for health spending account (HSA).
  • Transportation Benefits: Eligible for transportation benefits.
  • Employee Assistance Program: Eligible for employee assistance program.
  • Time Off/Leave: Eligible for time off/leave (PTO, vacation, or sick leave).