Multilingual Support Associate

6 days ago


Knoxville, Tennessee, United States Konexial Full time
Job Overview: Konexial is a rapidly growing enterprise software company seeking a highly motivated and detail-oriented Multilingual Support Associate to join our customer support team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. Your primary goal will be to resolve customer issues efficiently and effectively, while maintaining a positive attitude and excellent communication skills.

About the Role: In this role, you will work closely with our internal teams to provide timely and accurate resolutions to customer inquiries. You will also have the opportunity to develop your skills in problem-solving, conflict resolution, and time management. Our ideal candidate has 1-3 years of experience in a customer-facing role within a contact center environment and is fluent in Spanish. If you are passionate about delivering outstanding customer experiences and have a strong ability to communicate effectively, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer issues efficiently and effectively
  • Work collaboratively with internal teams to provide timely and accurate resolutions
  • Develop and maintain a strong understanding of our products and services


Requirements:
  • 1-3 years of experience in a customer-facing role within a contact center environment
  • Fluent in Spanish
  • Exceptional communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and organizational skills


Salary: $45,000 - $55,000 per year, depending on experience.

Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements, including remote work options


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